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PTF/78 is a policy and procedure framework (PTF) developed by Stelvio Kontekst to provide organizations with a comprehensive and structured approach to governing their most important processes and procedures. This framework encourages organizations to adopt a holistic view of their operations and to focus squarely on the customer's experience. The framework defines best practices in processes, procedures, customer interactions, and customer service. It also helps organizations foster an environment of collaboration and continuous improvement. Additionally, the framework contains detailed control measures to ensure the security, integrity and accuracy of data, as well as help organizations quickly analyze and interpret data to drive meaningful insights.