10.1029/Part C of Contact is a set of small business contact, developing business strategies and improving communication strategies. It covers such topics as goal setting, strategy formulation, customer relations, marketing and communication plans, business growth, and organizational change management. It is designed to help businesses gain a better understanding of their needs and resources and to learn how to effectively reach their target customers. The Part C of Contact also includes templates for various documents, contacts, and tools for building customer loyalty.