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CIH20601 is a cloud-based computer system management program that allows businesses to track, monitor, and manage the IT infrastructure. It is used by IT teams to manage their IT systems remotely, monitor system performance in the cloud, and manage security policies and controls. It provides a comprehensive suite of tools to manage critical IT operations such as patching, change management, system configuration management, asset management, security compliance, and cost management. It also provides reporting and analytics capabilities to help businesses identify trends and anomalies.